Privacy Policy

Viz Art Glass Inc. Privacy Policy

Effective Date: 4/1/2024

1. Introduction

Viz Art Glass Inc. ("we", "us", or "our") is committed to protecting your privacy and ensuring transparency in how we handle your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or interact with our services (collectively, the “Services”). By accessing or using our Services, you agree to the practices described in this policy.

2. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide when you interact with our Services, including:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Username, password, and other registration details.

  • Business Information: Details about your company or organization for business-related inquiries.

  • Additional Information: Any other information you provide, such as preferences or feedback.

b. Non-Personal Information

We also automatically collect non-personal information such as:

  • Browser type and version

  • Operating system

  • Referring URL

  • Pages visited and time spent on our site

  • IP address and device identifiers

c. Program-Specific Data

For programs such as SMS notifications or cart abandonment, we collect and process data specific to that program. This includes:

  • Phone Numbers: Collected during SMS opt-in processes. We use these solely for communication purposes as described below.

  • Cart Data: Data captured through cookies or plugins to track items added to or abandoned in your shopping cart.

3. How We Use Your Information

We use the collected information for a variety of purposes, including to:

  • Provide, maintain, and improve our Services.

  • Process and manage your orders and accounts.

  • Communicate with you regarding customer support, product updates, or marketing.

  • Personalize your experience on our website.

  • Analyze usage and trends to optimize our site and services.

  • Operate SMS programs for features like cart abandonment notifications.

SMS Abandoned Cart

Our website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS, ensuring you have a chance to complete your purchase.

4. Data Sharing and Third-Party Disclosures

We do not sell your personal information. However, we may share your data with trusted third-party service providers who assist in operating our Services, such as:

  • Payment processing

  • Data analytics

  • Email and SMS delivery

  • Web hosting and customer support

Third-Party Data Sharing Exception:
If our privacy policy mentions data sharing or selling to non-affiliated third parties, it must be noted that such sharing excludes SMS opt-in data and consent. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Location Tracking and Location-Based Services

If you use location-based services on our website or through our mobile applications, we may collect data regarding your geographic location. This information is used to:

  • Enhance user experience with location-specific content or services.

  • Provide targeted communications or marketing.

  • Improve our service delivery based on regional trends.

We fully describe how this data is collected (e.g., via browser-based location tracking or mobile device GPS) and ensure it is only used for the stated purposes. Your consent is obtained where required, and you may manage your location settings through your device or browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, so while we strive to protect your data, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

  • Access: Request copies of your personal data.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to applicable law.

  • Objection: Object to certain processing activities.

  • Portability: Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal data about your interactions with our website. This helps us analyze traffic, monitor user behavior, and improve our Services. You may adjust your browser settings to refuse cookies; however, doing so may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly. Your continued use of our Services following any modifications constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Bert Hoffman

Bert@vizartglass.com