EVERYTHING YOU WANT TO KNOW ABOUT OUR PRODUCTS
CARE AND MAINTENANCE QUESTIONS
NOW OFTEN DO I NEED TO CLEAN THE GLASS?
NOW OFTEN DO I NEED TO CLEAN THE GLASS?
The frequency and depth of cleaning depend on the room where the chandelier is installed. In dining rooms or studies, occasional light dusting is usually sufficient. In busier areas like hallways or reception areas, more frequent dusting may be necessary. A deeper cleaning with a glass cleaner is recommended only for chandeliers in kitchens or spaces where food is prepared.
WILL THE COLOR COME OFF THE GLASS IF I USE AMMONIA-BASED CLEANERS OR SOAP?
WILL THE COLOR COME OFF THE GLASS IF I USE AMMONIA-BASED CLEANERS OR SOAP?
No, the color is achieved by adding minerals to the glass during the melting process, making the pigmentation integral to the glass itself.
DO I HAVE TO DISASSEMBLE THE WHOLE CHANDELIER TO CLEAN IT?
DO I HAVE TO DISASSEMBLE THE WHOLE CHANDELIER TO CLEAN IT?
No, the glass attaches to a metal frame, and the lighting component can be removed for easier cleaning.
DO I NEED TO REMOVE THE GLASS TO CHANGE THE LIGHTBULBS?
DO I NEED TO REMOVE THE GLASS TO CHANGE THE LIGHTBULBS?
No, the bulb component is designed to lift out easily, allowing access to the bulbs and sockets.
DO YOU PROVIDE LIGHTBULBS?
DO YOU PROVIDE LIGHTBULBS?
Yes, we include 3.5-watt dimmable G9 LED bulbs (2700 Kelvin, soft warm light). You can replace these with higher-wattage, cooler light options, but replacements must be G9 dimmable LEDs to avoid damage.
WHAT IF I LOSE OR DAMAGE SOME GLASS PIECES, CAN I GET REPLACEMENTS?
WHAT IF I LOSE OR DAMAGE SOME GLASS PIECES, CAN I GET REPLACEMENTS?
Replacement glass is available! Email us at info@vizartglass.com with pictures of your chandelier and your contact information, and we’ll assist with your order.
CHANDELIER INSTALLATION QUESTIONS
IS THE CHANDELIER SHIPPED PRE-ASSEMBLED?
IS THE CHANDELIER SHIPPED PRE-ASSEMBLED?
No, it ships disassembled for easier transport. Installation is straightforward, and we’re happy to guide you through it during business hours.
WHAT IF SOME GLASS PIECES ARRIVE BROKEN?
WHAT IF SOME GLASS PIECES ARRIVE BROKEN?
Each chandelier ships with two extra glass pieces. If more than two pieces arrive damaged, email us with photos and we’ll send replacements to complete your set.
CAN I INSTALL THE CHANDELIER MYSELF?
CAN I INSTALL THE CHANDELIER MYSELF?
We recommend hiring a licensed electrician for the frame and electrical components, especially if you plan to use a dimmer switch. However, installing the glass yourself is simple and lets you add a personal touch.
WHAT CAUSES LIGHTBULBS TO FLICKER?
WHAT CAUSES LIGHTBULBS TO FLICKER?
Flickering is usually due to using an incorrect dimmer switch or non-dimmable LED bulbs. Ensure replacements are G9 dimmable LEDs.
CAN I UPDATE THE GLASS COLORS ON MY CHANDELIER AFTER PURCHASE?
CAN I UPDATE THE GLASS COLORS ON MY CHANDELIER AFTER PURCHASE?
Absolutely! Email us a photo of your chandelier at info@vizartglass.com along with your contact information, and we’ll assist you in selecting new glass pieces.3. Customization Options.
CAN I CUSTOMIZE THE COLORS OR ADD GLASS TO AN EXISTING DESIGN?
CAN I CUSTOMIZE THE COLORS OR ADD GLASS TO AN EXISTING DESIGN?
Yes! We offer two options:
- Custom Stock: Modify our existing designs by changing colors or adding features like leaf or teardrop kits.
- Fully Custom: Submit a custom design brief, and we’ll create a chandelier uniquely tailored to your vision.
CAN YOU REPLICATE A CHANDELIER I FOUND ONLINE?
CAN YOU REPLICATE A CHANDELIER I FOUND ONLINE?
We can review your custom request. Email a photo of the design to info@vizartglass.com along with your contact information. Please note that we may decline projects due to copyright considerations.
HOW LONG HAS VIZ GLASS BEEN IN BUSINESS?
HOW LONG HAS VIZ GLASS BEEN IN BUSINESS?
Since 2006, we’ve specialized in creating and marketing handcrafted art glass.
WHY ARE VIZ GLASS PRODUCTS MORE EXPENSIVE THAN SIMILAR ONES ON ALIBABA OR DHGATE THAT USE THE EXACT SAME PHOTOS?
WHY ARE VIZ GLASS PRODUCTS MORE EXPENSIVE THAN SIMILAR ONES ON ALIBABA OR DHGATE THAT USE THE EXACT SAME PHOTOS?
That’s a great question! The truth is those companies have stolen our photos from our website. Unfortunately, because they’re overseas, we can’t force them to take them down. While the images may look or be the same, that’s where the similarity ends. Our chandeliers are crafted with high-quality materials and traditional hand-blown glass techniques. Many customers who’ve bought from Alibaba or DHGate have told us they regretted it—once assembled what they received didn’t come close to matching the photograph (or our products).
HOW IS THE GLASS MADE?
HOW IS THE GLASS MADE?
Using traditional Murano techniques, our glass is hand-blown. The colors are pigmented throughout the glass for durability.
HOW ARE PRODUCTS SHIPPED?
HOW ARE PRODUCTS SHIPPED?
Orders are shipped via FedEx or by truck on a pallet, depending on size.
WALL ART QUESTIONS
DOES THE WALL ART COME WITH A WALL MOUNT?
DOES THE WALL ART COME WITH A WALL MOUNT?
Yes, all of our wall art comes with a wall mount, you can find it in the molded white foam suspension system. It is right behind the glass
DO YOU PROVIDE SCREWS FOR INSTALLATION?
DO YOU PROVIDE SCREWS FOR INSTALLATION?
No, we do not include screws, as the appropriate type depends on your specific wall and installation needs. We recommend selecting screws suitable for your particular setup.
I LOST ONE OF THE SMALL SET SCREWS FROM THE WALL MOUNT. CAN YOU SEND ME MORE?
I LOST ONE OF THE SMALL SET SCREWS FROM THE WALL MOUNT. CAN YOU SEND ME MORE?
Absolutely! Just email your request to claims@vizartglass.com, including your full name and shipping address. Keep in mind, only one set screw is needed to securely hold the glass in place.
THERE ARE BUBBLES AND LINES IN MY GLASS. IS THIS A DEFECT?
THERE ARE BUBBLES AND LINES IN MY GLASS. IS THIS A DEFECT?
No, this is not a defect. Bubbles and lines are natural characteristics of handblown glass, showcasing its artisan craftsmanship. These features occur as a result of the traditional blowing process, where molten glass is shaped and manipulated by hand. Rather than flaws, they are unique markers of authenticity, adding depth, texture, and individuality to each piece. Every bubble and line tell the story of the artistry behind your glass creation.
WILL MY WALL ART LOOK EXACTLY LIKE IT DOES ON THE WEBSITE?
WILL MY WALL ART LOOK EXACTLY LIKE IT DOES ON THE WEBSITE?
No, each piece is handcrafted by our artisans, so the location and distribution of features will vary in every item. Think of each blown glass creation as a one-of-a-kind work of art—unique like a snowflake or a thumbprint, ensuring no two pieces are ever the same.
GENERAL QUESTIONS
WHERE ARE VIZ GLASS PRODUCTS MADE?
WHERE ARE VIZ GLASS PRODUCTS MADE?
Our glass is hand-blown in our family-owned facility in Northern China.
WHAT IS YOUR NORMAL LEAD TIME
WHAT IS YOUR NORMAL LEAD TIME
Stock orders typically ship within one week.
HOW CAN I CONTACT SOMEONE AT VIZ GLASS?
HOW CAN I CONTACT SOMEONE AT VIZ GLASS?
Email us at info@vizartglass.com or call (510) 569-8899, Monday–Friday, 8 am–3 pm PST.
DAMAGE AND RETURNS
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
Email our claims department at claims@vizartglass.com within two weeks of receiving your shipment with photos of the damage, your tracking number, item number and invoice number.
CAN I RETURN ITEMS?
CAN I RETURN ITEMS?
Returns are subject to a 20% restocking fee and do not include shipping labels unless the product significantly deviates from the website image. Please email info@vizartglass.com to request a Return Authorization Form (RGA)
DO YOU OFFER TROUBLESHOOTING AND PHONE SUPPORT?
DO YOU OFFER TROUBLESHOOTING AND PHONE SUPPORT?
Our experts are here to help! Call us at (510) 569-8899, Monday–Friday, 8 am–3 pm PST, and we’ll resolve most issues over the phone.